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Terms of use

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Welcome to Rentu.lt – Short - term and long-term accommodation rental service in Lithuania.
If you access or use our Website or Services, it means you have read and agreed to these rules, and agree to be bound by them. Otherwise, you should discontinue using the Rentu.lt website or mobile application.

INTRODUCTION
  • Rentu.lt (Website, Service, Platform, System) - a website accessible at the address www.rentu.lt
  • Guest - (Regular User, Renter)   - an individual who has completed Registration and is currently using the service's functionality to search for daily or monthly rental offers in Lithuania.
  • Host  (Property Owner", Landlord", " Home owner") - an individual who has completed registration on the website and provides housing rental services on their own behalf or as a legal entity by placing an advertisement through the Website or Mobile Application.
  • User - any individual who has completed registration in the system and is using the website's functionality for personal purposes.
  • Visitor - any individual who visits our service and has not created a personal account.
  • Advertisement (" Rental offer", "Real Estate Object", Property listing ) - a public offer placed by the Host on the service containing a combination of textual and graphical materials about the object with the purpose of presenting the accommodation service.
  • Rental Request  (Message) - a text message sent by the User to the Host through the website, with the aim of concluding a transaction regarding the service provided by the Host.
  • Personal Account - the User's personal section, accessible after completing registration and necessary for storing personal information, as well as using all the functional capabilities of the service.
  • Moderator - an employee of Rentu.lt responsible for monitoring users' compliance with the Website's rules.
 
INTRODUCTION
  • All rights to the Rentu.lt website belong to MB Netvizija, company code 306122028.
  • By registering and using the service, you agree to the terms of this User Agreement and take responsibility for actions related to the use of the Website.
  • The site administration reserves the right to make changes to the terms of this User Agreement at any time without prior notice or approval.
  • The user undertakes to independently check the terms of this User Agreement for any changes or additions.
 
COOPERATION CONDITIONS
  • Rentu.lt offers the User, under the terms of this User Agreement, the opportunity to use the service and additional functionality available after registration.
  • Rentu.lt exclusively serves as a platform for users to search, post, and manage rental listings independently. Rentu.lt does not manage the posted listings, act as an intermediary, or participate in any agreements between parties (tenant and landlord).
  • Rentu.lt is not responsible for the accuracy, authenticity, or absence of intellectual property rights to the information provided by the user on the service, as well as for the actions of users that may cause harm or damage to themselves or third parties.
  • The site administration is not responsible for service disruptions caused by the fault of the telecommunications service provider, viruses, or other external impacts on the system.
  • The site administration is not responsible and does not compensate for any losses in the event of unauthorized access to the Personal Account due to the user's loss of registration data for connecting to the service.
 
USER REGISTRATION AND PERSONAL ACCOUNT
  • Rentu.lt allows users to use the service in a limited capacity without registration (such as browsing listings, photos, and external pages of the site). Full access to the functionality and sections of the service is possible after successful registration and completion of the email verification process.
  • By providing personal information during registration (creating an account in the Personal Account), the user understands that this information becomes known to the site administration and gives consent for its processing to ensure the functioning of the Website and provision of services.
  • By registering or entering their data on the Rentu.lt website, the user consents to receive notifications of advertising or informational nature through phone calls, SMS services, email, Viber, WhatsApp, and other messengers.
  • The administration has the right to add, modify, or delete any information provided by the user in all sections of the service if its display is incorrect or does not comply with the requirements of this agreement.
  • A user may have only one personal account for specific purposes and tasks. It is prohibited to use multiple registrations simultaneously, except for companies or organizations for convenience and justified necessity.
 
USER RIGHTS AND RESPONSIBILITIES
  • The user undertakes to use the Website and its functionality solely for the purposes for which it is intended. It is prohibited to collect, process any personal information of other users, send advertising emails through the messaging system, or use the site's functional capabilities for personal needs.
  • Provide accurate information about oneself in the registration form and keep this information up to date.
  • The user undertakes to provide accurate information about themselves in the specified registration form and to keep it up to date.
  • Ensure the confidentiality of personal data from third-party access and not disclose it to others. Keep access data to the Account confidential and immediately notify the service administration in case of their loss or if signs of unauthorized access by third parties are detected.
  • Adhere to the rules and norms of etiquette when communicating through the service's functionality and refrain from publishing information that incites social, national, religious hatred or enmity.
  • It is prohibited to use software or perform actions that may affect the stable operation of the system.
  • The user has the right to contact us at any time and state their issue with using Rentu.lt or dissatisfaction with the work of the service administration by sending an email to: info@rentu.lt.
 
HOST'S RIGHTS AND RESPONSIBILITIES
  • Maintain the posted information and materials in the advertisements in an up-to-date state.
  • Promptly respond to messages received from users and the service administration, as well as important system notifications from Rentu.lt.
  • It is prohibited to use Rentu.lt solely for the purpose of receiving inquiries for further processing outside of the service.
  • It is prohibited to use the functionality of the service solely for the purpose of receiving inquiries for further processing outside of the service.
  • The user undertakes to post advertisements strictly in accordance with the theme of Rentu.lt and the requirements applicable to them, as specified in Section 10 "Rules for Posting Advertisements".
 
RENTU.LT'S RIGHTS AND RESPONSIBILITIES
  • Ensure the functionality of Rentu.lt and round-the-clock access for users to their personal accounts and other important sections of the service.
  • The site administration has the right to temporarily suspend the operation of the service in case of necessary maintenance work, the discovery of errors, malfunctions, or any other issues, as well as for conducting any preventive measures.
  • Timely inform users about possible changes in the operation of the Website and the terms of service provision.
  • The site administration has the right to suspend or terminate the provision of services to the user if it believes that the information provided or distributed by the user does not correspond to reality and violates the rules and conditions of the User Agreement.
  • The site administration may deny the user's request for "Account Deletion from the system" if fraudulent activities are detected or may require additional information to identify you as the owner of this account.
  • The site administration has the right to suspend the User Agreement due to the absence of any user activity, specifically taking no actions on received emails, requests, notifications for more than 365 days.
  • The site administration may, at any time, request confirmation of the data provided during registration or posting of advertisements.
 
FREE SERVICES
Rentu.lt is a free service for searching and posting short-term and long-term rental listings in Lithuania. It does not charge any fees to users, except for additional services for promoting listings.
 
PAID SERVICES
Rentu.lt charges property owners only for providing additional services necessary for promoting listings and accessing previously restricted functionality of the service. More detailed information about these services and their costs can be found on the respective pages for ordering specific services.
 
PAYMENT OF SERVICES (RENTU.LT  WALLET)
  • Payment for additional services is made by depositing funds into the Virtual Wallet on the Rentu.lt website in the national currency (Euros).
  • The provision of ordered services becomes effective only after payment and crediting of funds to the account of the service owner.
  • The cost and duration of services are determined by the site administration and displayed in the respective section of the website.
  • Paid services on the website are non-refundable.
  • In the event of the deletion or hiding of a listing (termination of its display), the funds spent on paid services are not refundable, and their duration is not extended.
  • Rentu.lt has the right to unilaterally change the prices for Paid Services and begin charging for some or all other services that were previously provided for free.
  • In case of termination or violation of this Agreement, refunds for already purchased paid services will not be provided.
 
RULES FOR POSTING ADVERTISEMENTS
10.1 GENERAL PROVISIONS
  • The website is strictly intended for posting advertisements that correspond to the theme of the site, namely for owners of short-term and long-term rental properties, for whom providing accommodation for short periods (day, week) and long-term periods (month, year) is the main and priority service.
  • Advertisements that do not correspond to the theme of the site, as well as offers of accommodations with living conditions that are in a neglected and unsatisfactory state, are not allowed for publication.
  • One advertisement equals one offer. Combining information about multiple accommodation units in one advertisement is prohibited, except if their characteristics, conditions, pricing, and location completely match the main advertisement and a single availability calendar can be applied to it. For example: (Double rooms, single rooms, etc.).
  • Duplication of advertisements (creating identical or similar ones), including through different accounts, is prohibited.
  • In case there is a similar advertisement to yours on Rentu.lt by another user, all disputes regarding the right to priority publication are resolved personally.
  • To publish a property rental offer on the Rentu.lt website, it is necessary to fill out the advertisement form, consisting of 5 stages, each of which is mandatory to complete. Activation of the advertisement is not possible without correct filling and providing all the necessary information.
  • The site administration may request additional information from the User, taking into account the specifics of the advertisement, if the provided material raises doubts or does not fully reflect all the important conditions, limitations, or features of the offered accommodation, which are necessary for its display on the site.
     
10.2 LOCATION
It is necessary to provide the exact or as close as possible address of the property, if the functionality of the service does not allow this to be done correctly.
 
10.3 DESCRIPTION AND TITLE
  • Minimum Description Length is 100 characters.
  • Minimum Title Length is 60 characters.
  • It is necessary to provide a description of your property in at least one of the specified languages on the service.
 
10.3.1 TITLE OF THE ADVERTISEMENT
  • The title of the advertisement should contain only concise information and keywords that emphasize the main and unique features of your property. (For example: Stylish apartment with balcony and panoramic view of the Old Town)
  • It is prohibited to include any contact information.
  • Excessive and unjustified use of capital letters and words to draw attention, such as "Hot Deal," "Special Offer," etc., is not allowed.
 
10.3.2 WHEN FILLING OUT THE "DESCRIPTION" SECTION, IT IS PROHIBITED TO:
  • Use confusing and unclear words with obvious grammatical errors.
  • Write words in capital letters that are not abbreviations, and use various graphic symbols and signs without reasonable cause (for example, multiple consecutive exclamation marks, spacing between letters).
  • Provide a description of a product or service that does not have a direct connection to the context or the listed property.
  • Include information that mentions names, links, or services of competing parties.
  • Include any links to internal or external resources. Posting links is only allowed in a section specifically designated for this purpose, "Useful Links."
  • Provide information about multiple properties if these listings have different parameters, locations, pricing policies, and cannot be covered by a single availability calendar.
  • Use meaningless or excessive keywords or hashtags that disrupt the readability of the text.
  • Provide false information about the location of your property with the aim of increasing its attractiveness (for example, claiming that your property is located in a historic district or right by the sea, if this does not correspond to reality).
 
10.4 EXTERNAL LINKS
  • Links to similar listings on services that use online reservation and booking systems, such as Airbnb, Booking, or personal websites, are allowed.
  • Any links to similar websites in terms of theme and functionality are prohibited.
  • It is prohibited to provide links that are unrelated to the specific property listing, as well as those that violate Lithuanian legislation or norms of decency and morality.
  • Posting links to similar listings on another platform where the provided information, pricing policies, and other important conditions for the user significantly differ from the listings on the Rentu.lt website is prohibited.
  • The site administration may make changes to these rules at any time and may prevent the publication of links that appear to be outdated and may mislead users.
 
10.5. LISTING PHOTOS
  • It is necessary to provide a minimum of 4 photos in JPG or PNG format, with an image size no smaller than 800x600 pixels.
  • The provided photos should be of the highest quality and informative, considering the unique features of the property.
  • The content of the images must not violate copyright or invade privacy.
  • Posting photos where the main focus is on images of people, animals, or other interior objects is prohibited.
  • Posting photos of low quality (e.g., dark, blurry) or difficult to perceive is not allowed.
  • Using frames, captions, logos, watermarks, and other elements in the photos is not permitted.
  • Using photos where one image contains multiple merged photographs (collages) is prohibited.
  • Uploading photos that are unrelated to the property being rented out and do not correspond to the content of the listing is not allowed.
 
10.6 PRICING POLICY
  • The indicated price must be current at the moment, correspond to the chosen category of accommodation, and be displayed in Euros.
  • It is forbidden to state a lowered price to attract more attention from users, which is only valid under specific conditions (e.g., price per person rather than for the entire accommodation for one person, or a price for a long rental period). You can provide more detailed information on pricing depending on the season, rental duration, and other pricing conditions in the listing description.
  • Displaying the cost of accommodation per day for one person is only permissible for specific categories of listings where the service provides accommodation for guests in a shared space with individual sleeping places (e.g., Hostel, Camping, Guesthouse, room in an apartment).
  • It is prohibited to specify a price in the "Price for 3 hours" field that is higher than the cost of renting the accommodation for 1 day.
  • It is forbidden to explicitly state an inflated price for the purpose of self-promotion or other interests that do not align with the direct purpose of the service.
 
10.7 AVAILABILITY CALENDAR
  • The availability calendar is only available for short-term accommodation listings. Filling out the calendar is a personal responsibility of the listing author and serves as a recommendation.
  • The site administration may suspend the listing due to numerous complaints and the complete absence of calendar updates for more than 365 days.
     
10.8 CONTACT INFORMATION
It is forbidden to provide an incorrect or invalid phone number.
 
REVIEWS SYSTEM
  • Every registered user can rate their stay and leave comments regarding any rental listings placed on the site in the "Short-term Rental" category.
  • All posted reviews undergo mandatory moderation by the site's moderators for compliance with the service requirements and accuracy.
  • The moderator has the full right to make changes, add to the review without notifying the author, if deemed necessary for its correct display.
  • Any review may be disallowed or removed from publication, at the discretion of the moderator or at the request of the property owner, if the provided information is unverified and clearly malicious in nature.
  • The service moderator may allow the publication of a previously removed review if the user provides indisputable information regarding a specific situation, and if the review would be helpful to others in making the right decision or avoiding conflict situations.
 
11.1 REVIEW PLACEMENT RULES:
  • Reviews are allowed for publication if they are not in doubt and their accuracy can be confirmed.
  • Reviews are allowed for publication only if there is correspondence between users through the Rentu.lt system, containing information confirming the fact of providing accommodation services to the user.
  • The content of the review should be written in clear text, without containing a large number of spelling errors, profanity, URL links, any contact, and personal information that has become known to you.
  • Duplicating reviews is prohibited. One review corresponds to one specific listing, impressions of which were obtained at a specific time.
  • It is prohibited to leave reviews for yourself or from other users for the purpose of self-promotion and boosting the rating of the listing.
     
CONSEQUENCES OF VIOLATIONS OF RULES
  • The site administration reserves the right to delete, suspend the display of listings, terminate or block access to the site at any time without prior notice in the event of violations and non-compliance by the user with the terms of this agreement.
  • In the event of rule violations and the application of restrictions, any paid services ordered will be annulled without a refund.
  • In case of rule violations, the user will be informed about the applicable restrictions by sending an email to the email address provided during registration in the personal account.
PROTECTION OF PERSONAL DATA
  • Rentu.lt uses and processes the provided personal data of the user in accordance with the privacy policy published at https://www.rentu.lt/RU/politika-konfidencialnosti/. Rentu.lt is not personally responsible for its legality and accuracy.
  • The privacy policy and any of its parts are not considered contractual provisions and do not become part of these Rules.
 
INTELLECTUAL PROPERTY
  • Any information posted on the Site (including text, user database, images, design elements) is the intellectual property of Rentu.lt, Partners, and Users of the Site and is protected by law.
  • Any partial or complete copying, modification, and placement of materials from the service without prior consent and written permission from the copyright holder is illegal.
  • By posting and providing graphic and text materials on the Site, the user gives their maximum consent for its use for advertising purposes on social networks and other platforms, with or without indicating the source.
 
FINAL PROVISIONS
  • All disputes arising between the parties are resolved through negotiations and compromises. In case it is not possible to reach an agreement, they shall be resolved in accordance with the laws of the Republic of Lithuania.
  • In the event of contract termination, the User has the right to request a refund of available funds credited to the account in the user's personal cabinet. Funds can only be transferred to the bank account details in Lithuania.
  • The User has the right at any time to refuse to use the service and demand the deletion of the provided personal information upon registration by sending an email to the site administration at info@rentu.lt. However, this does not exempt the User from the obligations taken for their fulfillment arising from the Transactions that were concluded before the termination of relations with Rentu.lt.

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