Terms of use

Welcome to Rentu.lt – a platform for searching short-term, monthly, hourly and other housing rental and accommodation offers in Lithuania.

Rentu.lt allows visitors to search and view housing rental offers, while Users can publish and manage Listings, send Inquiries, communicate with each other and use other Platform features.

By using Rentu.lt, you confirm that you have read these Rules and agree to comply with them.

DEFINITIONS

• Rentu.lt (hereinafter also referred to as the “Website”, “Platform” or “System”) – an online platform available at www.rentu.lt and operated by MB “Netvizija”, legal entity code 306122028.
• Guest (hereinafter also referred to as the “Tenant”) – a person using the Platform to search for a housing rental or accommodation offer.
• Host (hereinafter also referred to as the “Lessor”, “Owner” or “Listing Author”) – a natural or legal person publishing housing rental or accommodation offers on the Platform.
• User – a person using Rentu.lt features.
• Visitor – a person using publicly available parts of the Website without having an account or without being logged in.
• Listing (hereinafter also referred to as an “Offer”) – a housing rental or accommodation offer published on the Platform.
• Inquiry (hereinafter also referred to as a “Message” or “Email”) – a message sent through the Rentu.lt communication system.
• Personal Account – an individual User area within the Rentu.lt System.
• Moderator – a person authorised by Rentu.lt to supervise content and compliance with these Rules.
• Balance (hereinafter also referred to as the “Wallet”) – an internal account balance used to pay for Rentu.lt paid services.
• Paid Service – a paid plan, advertising service, additional feature or another paid Rentu.lt service.

1. GENERAL PROVISIONS

- Rentu.lt is operated by MB “Netvizija”, legal entity code 306122028.
- The User agrees to use the Platform for its intended purpose and to comply with these Rules.
- The User is responsible for their actions on the Platform.
- Rentu.lt may amend or supplement these Rules when Platform features, services or applicable laws change.
- Users are informed about material changes to these Rules in accordance with applicable legal requirements.
- The latest version of the Rules is published on the Rentu.lt website.

2. COOPERATION AND TRANSACTION TERMS

- Rentu.lt is a platform intended for publishing and searching housing rental and accommodation offers and enabling Users to contact each other.
- Rentu.lt is not the owner, manager or accommodation service provider of the property specified in a Listing, unless expressly stated otherwise.
- Rentu.lt is not a party to any transaction concluded between a Guest and a Host.
- Rental price, booking, cancellation, deposit, check-in, check-out and other conditions are determined by the Host and/or agreed directly between the Guest and the Host.
- The Host is responsible for the accuracy and relevance of the information, prices, photographs and property characteristics provided in the Listing.
- The Host is responsible for the legality and quality of the services they offer.
- Rentu.lt may moderate information submitted by Users but is not required to verify every Listing or every statement contained in a Listing in advance.
- Rentu.lt is not responsible for Users failing to fulfil their obligations towards each other, except where such liability arises under applicable law.

DISPUTES BETWEEN THE GUEST AND THE HOST

• Rentu.lt is not a party to a rental or accommodation transaction concluded between the Guest and the Host, does not represent either party and does not participate in their bookings, payments or other mutual agreements.
• Rentu.lt is not responsible for the Host’s actions, the quality of services provided, failure to fulfil obligations or other disputes between the parties, nor for the Guest’s actions, including any damage the Guest may cause to the property or other damage caused to the Host.
• Disputes concerning bookings, prices, payments, cancellations, the condition of the property, damage, service quality or other mutual obligations shall first be resolved directly between the Guest and the Host.
• If the parties are unable to reach an agreement, the dispute shall be resolved in accordance with applicable law.
• Rentu.lt may, within its technical capabilities, provide information available in the System or otherwise assist in clarifying the circumstances, but this does not make Rentu.lt a party to the transaction or cause Rentu.lt to assume the obligations of the Guest or Host.

3. USER REGISTRATION AND PERSONAL ACCOUNT

- Publicly available parts of the Platform may be used without registration.
- Certain features may require an account or confirmation of an email address, telephone number or other information.
- Where permitted by the System, a Guest may send their first Inquiry without having a fully activated account.
- In such a case, a limited-functionality account may be created automatically.
- The User must provide accurate and up-to-date information.
- One person may generally have one active account, except in justified cases.
- The User is responsible for keeping their login credentials secure.
- If the User becomes aware of unauthorised access, they must contact Rentu.lt at info@rentu.lt.
- Rentu.lt may request additional verification of account information.

3.1 Informational and Marketing Communications

- Rentu.lt may send communications required for managing accounts, Inquiries, Listings, payments and other Platform features.
- Direct marketing communications are sent only where there is an appropriate legal basis.
- The User may unsubscribe from marketing communications.
- Essential system communications may continue to be sent.

• The User must use the Platform for its intended purpose, provide accurate information, protect their login credentials and respect the rights of other Users.
• It is prohibited to unlawfully collect or distribute other Users’ data, send spam or unsolicited advertising, distribute misleading, threatening or unlawful content, attempt to access other accounts or interfere with the operation of the Platform.
• The Host must additionally publish only genuine and lawfully offered properties, have the right to offer them, and provide accurate information, genuine prices, photographs and the correct property location. The Host must also comply with the Listing publication rules, respond to important Inquiries and fulfil all applicable legal, tax and other obligations.
• The Host is solely responsible for the legality of their activities and the accuracy of the information provided in the Listing.

5. RIGHTS AND OBLIGATIONS OF RENTU.LT

• Rentu.lt seeks to ensure stable operation of the Platform and access to its main features.
• Rentu.lt has the right to review and moderate content published on the Platform, request clarification of information from a User, correct technical errors, limit content visibility, suspend or remove a Listing and restrict account features.
• In cases of serious or repeated violations of the Rules, suspected fraud or unlawful activity, Rentu.lt may temporarily suspend or close an account.
• Content moderation may be carried out manually or automatically. Decisions are made taking into account the nature and seriousness of the violation, whether it is repeated and the potential harm to other Users.
• Where required by law, the User will be informed of the reason for an applied restriction. The User may request a review of the decision.
  

Reports of Potentially Illegal Content

• Potentially illegal or rights-infringing content may be reported by email to info@rentu.lt or through a dedicated Platform feature.
• The report should preferably identify the specific content or link, explain the reason for the report and include any supporting evidence available.

6. FREE SERVICES

• Rentu.lt allows Users to search and view publicly available Listings free of charge.
  
• Guests are generally not charged for standard Listing searches and viewing.
  
• Hosts may be offered a free plan with limited duration or limited functionality.
  
• The terms of free services are specified on the Platform.
  
• Rentu.lt may change the scope of free features.

7. PAID SERVICES

• Rentu.lt may provide paid Listing plans and additional services related to Listing publication, visibility, advertising and additional Platform features.
• The price, duration and conditions of a particular service are displayed when the service is ordered. Paid services are generally paid for in advance.
• Rentu.lt may change the prices and conditions of future services. Changes do not apply to a service already purchased for the duration of its current validity period.
• If a Listing is suspended or removed at the Host’s initiative or due to a violation of these Rules, the validity period of the service is generally not paused and amounts paid for a service already provided or whose provision has begun are not refunded, except where required by law.

8. PAYMENT FOR SERVICES AND RENTU.LT WALLET

• The Rentu.lt Wallet is an internal accounting tool used to pay for Rentu.lt services.
• Adding funds to the Wallet and purchasing a specific service are two separate actions. Adding funds to the Balance alone does not automatically activate a Listing or another service.
• The price of an ordered service is deducted from the Balance or paid using another payment method permitted on the Platform.
• Funds used for services that have already been provided or whose provision has begun are not considered unused Balance.
• Bonuses, discounts or additional credits granted during promotions are not paid out in cash unless otherwise stated in the applicable conditions.

9. LISTING PUBLICATION RULES

9.1. GENERAL PROVISIONS

- Rentu.lt is intended for housing rental and accommodation offers.
- The listed property must correspond to the selected category and be suitable for accommodation.
- One Listing is intended for one specific accommodation offer.
- Several identical or very similar units may be included in one Listing only where their location, main conditions, pricing and availability management are the same.
- Duplicating the same property or creating similar Listings solely to gain greater visibility is prohibited.
- A Listing may be activated only after the information required by the Platform has been provided.
- Rentu.lt may request additional information if a Listing is unclear or raises reasonable concerns.

9.2. PROPERTY LOCATION

- The actual location of the property must be provided in the Listing.
- Where permitted by the System, an exact or as accurate as possible address must be provided.
- The exact address does not necessarily have to be displayed publicly.
- Deliberately providing an incorrect city, district or other location is prohibited.
- Rentu.lt may restrict independent changes to a property location that has already been confirmed.

9.3. DESCRIPTION AND TITLE

• The Listing title and description must clearly describe the property being offered.
  
• The description must contain sufficient information.
  
• The minimum description length is 100 characters unless otherwise specified in the Listing form.
  
• Listing content must be provided in at least one language supported by the Platform.

LISTING TITLE
The title should briefly describe the main or distinctive features of the accommodation.

Prohibited:

• providing contact details;
  
• unjustified use of capital letters;
  
• using misleading statements or statements unrelated to the property;
  
• meaningless repetition of keywords.

PROHIBITED IN THE DESCRIPTION

• providing misleading or inaccurate information;
  
• describing goods or services unrelated to housing rental;
  
• excessive use of capital letters, symbols or exclamation marks;
  
• publishing illegal content or content that infringes the rights of others;
  
• providing contact details or links in places not intended for them;
  
• misleadingly describing the property’s location, distance or features.

EXTERNAL LINKS

• External links may be used only where such functionality is provided by the Listing plan, membership or another Rentu.lt service.
• A link may be provided to the Host’s own website or to the same property on a booking platform, for example Airbnb or Booking.com.
• Publishing links to other websites that are similar or analogous to Rentu.lt in their subject matter and functionality is prohibited.
• Links to content unrelated to the Listing, another property, misleading information or unsafe websites are also prohibited.
• Rentu.lt may block, remove or restrict links that do not comply with these Rules.

9.4 LISTING PHOTOGRAPHS

• A Listing must contain at least 4 photographs of the property unless otherwise specified in the Listing form.
• Photographs must be clear, of sufficient quality and accurately reflect the actual property being offered, its condition, surroundings and main features.
• The Host must have the right to use all published photographs.
• Photographs of another property, images unrelated to the Listing, misleading photographs or photographs that do not reflect the actual condition of the property are prohibited.
• Moderate technical photo editing, such as adjustments to brightness, contrast, colour, sharpness or perspective, is permitted provided that it does not substantially alter the actual appearance of the property.
• It is prohibited to use AI, retouching or image-generation tools to materially enhance rooms, conceal significant defects, alter the actual surroundings or the view from windows, or add furniture, equipment, rooms or amenities that do not exist in reality.
• It is prohibited to create a misleading impression regarding the property’s location, surroundings or proximity to the sea, a lake, forest, city centre or other places.
• Visualisations or virtually furnished interior images may be used only with Rentu.lt permission and where it is clearly indicated that the image does not represent the actual current condition of the property.
• Rentu.lt may restrict the use of collages, watermarks, advertising text or other graphic elements and may also request original photographs and remove or require the replacement of misleading images.

9.5 PRICING POLICY

- The price stated in a Listing must be genuine and up to date.
- The price must correspond to the selected rental type.
- Artificially lowering the displayed price solely to attract more attention is prohibited.
- If the price depends on the season, day of the week, number of guests or other conditions, this must be clearly indicated.
- Hourly, daily and monthly rental prices must be entered in the fields intended for them.
- Price fields may not be used for self-promotion or information unrelated to the actual service price.

9.6 AVAILABILITY CALENDAR

• Maintaining the availability calendar is not mandatory and is only recommended. The Host decides whether to use it and how often to update it.
• If the calendar shows the property as available when it is in fact unavailable, and this results in User complaints or makes the information misleading, Rentu.lt may ask the Host to update the calendar. If the information is not corrected, the visibility of the Listing may be restricted or its display may be temporarily suspended.
• Calendar information is preliminary and does not itself constitute confirmation of a booking.

9.7 CONTACT DETAILS

- The Host must provide accurate and working contact details.
- Providing another person’s, incorrect or invalid telephone number is prohibited.
- Rentu.lt may verify contact details.
- The extent to which contact details are displayed publicly may depend on the Host’s settings, plan or membership.

10. REVIEW SYSTEM

• Where Rentu.lt operates a review system, Users may leave reviews about a stay or a specific Listing.
• Rentu.lt may verify the authenticity of reviews and moderate their content.
• A Moderator may remove contact details or personal data, correct technical formatting issues, remove parts that violate the Rules or remove the entire review.
• Rentu.lt does not alter the substance of a review in a way that changes the author’s opinion.
• A review may be removed if it is fake, used for self-promotion, used to manipulate ratings, infringes the rights of others or violates these Rules.
• The Host’s disagreement with a negative review alone is not sufficient grounds for removing it.

REVIEW PUBLICATION RULES

Prohibited:

- leaving a review about your own Listing;
- artificially creating reviews using other accounts;
- buying, selling or otherwise encouraging false reviews;
- duplicating the same review;
- publishing excessive personal data or unrelated links;
- publishing threats, obscene language or knowingly false content.

CONSEQUENCES OF VIOLATING THE RULES

• If a violation of these Rules is identified, Rentu.lt may warn the User, request correction of the violation, restrict content visibility, suspend or remove a Listing, restrict account features or close the account.
• The measure applied will depend on the nature and seriousness of the violation.
• In cases involving fraud, unlawful activity or a threat to the safety of other Users, Rentu.lt may take immediate action.
• Where a restriction is applied because of a violation committed by the User, amounts paid for paid services already provided are generally not refunded, except where required by law.
• The User may request a review of a decision made by Rentu.lt.

11. PERSONAL DATA PROTECTION

• Rentu.lt processes personal data in accordance with applicable law and the Rentu.lt Privacy Policy.
  
• The Privacy Policy provides more detailed information about the data collected, the purposes for which it is used, data retention and Users’ rights.
  
• The User may request access to their personal data, correction or deletion of the data, or restriction of its processing where such rights apply.
  
• Closing an account does not mean that all data will in every case be deleted immediately.
  
• Certain data may be retained where necessary under applicable law or for accounting, dispute resolution, fraud prevention or protection of legitimate interests.

12. INTELLECTUAL PROPERTY

• The Rentu.lt design, software code, database structure, graphic elements, trademarks and content created by Rentu.lt are protected by applicable law.
• User-uploaded content remains the property of the respective rights holders.
• By uploading text, photographs or other material, the User confirms that they have the right to use such material.
• The User grants Rentu.lt the right to use Listing content for the operation, publication, advertising and promotion of the Platform.
• Rentu.lt may publish and advertise a Listing on the Rentu.lt website, social media, advertising channels and within the network of portals operated by or associated with Rentu.lt.
• For this purpose, Rentu.lt may use the Listing text, photographs, prices, property features and other information provided in the Listing.
• Rentu.lt may technically adapt Listing content for publication on the Rentu.lt website, on portals operated by or associated with Rentu.lt, on different devices and within different portal structures, without changing essential information about the property being offered.
• Rentu.lt may process Listing photographs manually or automatically, including by using artificial intelligence (AI) tools, in order to improve their technical quality, lighting, sharpness, colours, format or suitability for the Platform. Such processing must not misleadingly alter the actual appearance, condition or features of the property.
• It is prohibited, without permission from Rentu.lt or another relevant rights holder, to systematically copy, reproduce, distribute or commercially use the Rentu.lt database, design, texts or other protected content.
  

13. FINAL PROVISIONS

•  These Rules and the relationship between Rentu.lt and the User are governed by the laws of the Republic of Lithuania. This does not limit any rights that cannot be restricted under applicable law.
• Disputes between the User and Rentu.lt
• Disputes relating to services provided by Rentu.lt shall first be resolved through direct negotiations. The User may submit a complaint by email to info@rentu.lt.
• If the dispute cannot be resolved directly, the User may refer the matter to a competent dispute resolution authority or court.
• Account Closure
• The User may request closure of their account. Rentu.lt may request confirmation of the account owner’s identity.
• Closing the account does not release the User from obligations that arose before the account was closed. Certain data may continue to be retained after account closure where required by law.
• Unused Balance
• The User may request a refund of funds they have deposited into the Balance and have not used.
• Funds used for services that have already been provided or whose provision has begun are not refunded, except where required by law.
• Bonuses, discounts and credits granted free of charge are not paid out in cash unless otherwise stated in the applicable conditions.